Yuzoolthemes FAQs and Support

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Yuzoolthemes Accounts

For complete account access, to download anytime 24/7, to go beyond your 90 days download length, and to have more comprehensive backup of files, please upgrade to the "Bundle" account.

We've most likely already created you an account and sent login access. If you are missing them please reset via the login forget password here.

Where are the demos and Docs?

The link to the documentation is in the download.zip, either as a PDF or web link. Please check the download zip for further information and any RapidWeaver project demo files.

Here are also online copies of the documentation and online demos:

Stacks
Themes

I've had a Hard Drive crash / download old items

Please backup your files on an external Hard Disk using Time Machine (or a service like Dropbox) in case your computer fails and you need to re-install.

We can only re-supply files over 90 days to Bundle users who have a dashboard with all the files to download again at anytime.

When you buy your item you instantly get the download link (it's also instantly emailed). Please take good care of this.

How can I check for updates?

To receive item updates, just use Sparkle (the update function inside RapidWeaver Stacks) or Waterfall within RapidWeaver to receive theme updates. We'll keep supporting the product for as long as it's possible and as long as it's on sale. In most cases, beyond this.

We send out regular updates via email also (newsletter and via Ecwid email) and Bundle users can also download anytime from their Dashboard. So there's many ways to get notified and access the update, depending on which method suits your workflow.

Keep track of what has been updated here.

I didn't receive my purchase

This rarely happens but sometimes does. Our store is powered by Ecwid so as soon you purchase you should be greeted with an on-screen download link. You will also receive an email immediately with a download link also.

If you don't receive your email please double check the junk or spam folders. If it's still not there then let us know below your name and what you ordered and we can resend it to you.

I can't change banners in Split Theme

Add your image to the RapidWeaver Resources area then add this snippet to the Custom CSS pane in the Page Inspector

CSS Code to Copy and Paste (change a5.jpg to your filename): #intro #intro-background { background: url("%resource(a5.jpg)%") no-repeat center center; background-size: cover; }

If you are referencing an image on a sub page, make sure to add a ../ before the image name, so ../a5.jpg in this example.

Does Cart2 handle subscriptions?

No Cart 2 is only for single payments, like a typical ecommerce store (selling physical items). For subscriptions such as Memberships or recurring payments Checkout Stack would be best.

I only want one item from the Bundle

We sell many of our items individually here in our store. If it's not in the store, it's most likely an older addon and included in the Oak Bundle. These are sold inside the Oak Bundle only at this time.

How do I cancel my Bundle?

If you no longer want to receive product updates and new releases as part of your Bundle plan you can manage this from your dashboard account settings. There is a "Cancel" button to manage your orders.

Can I get a refund?

All sales are final. Since all of our products are downloadable files, which cannot unfortunately be protected through the use of serial numbers, all sales are final.

We do not offer refunds but in some cases we can offer exchanges on our digital eCommerce goods.

Yuzoolthemes offers its products on an as-is basis. We cannot guarantee compatibility with each and every third-party plugin for RapidWeaver. Any bugs we of course fix but everything is working currently. You can check the update status here

That said, we have a fast, responsive and great support process and will do our very best to make you satisfied and get you where you want to go in your RapidWeaver project. Look through this page to answer your question or Ask a Question below.

See more in our terms & conditions.

Bundles

We don't offer refunds for renewal payments either. Thirty days before your Bundle renews, we'll send an email letting you know you're scheduled for a payment. This gives you a chance to update your credit card or cancel the Bundle extension before the charge is processed. This can be done within your account.

Do you provide customisations?

All our addons come with enough customisation options within the RapidWeaver dashboard that you shouldn't need to further customise our work.

However, should you be in need to further customise our wares, we unfortunately don't have the resources to extend or customise our addons (or another developer's addons) for your project.

For that we recommend to hire a qualified developer to help you.

Good luck with the project!

I don't know how to use xyz technologies

We will do our best to help you with our addons, but any support to do with web design, RapidWeaver, Stacks or servers is beyond our support realm. We will always try or point you in the right direction, but we can't be responsible for that big area of learning, beyond just the Stack or Theme.

Report a bug

This is really helpful in getting things fixed and updated. Often it's not actually a bug and more likely an overload of Stacks on a page (clash of Stacks!) but please report the bug below with an explanation, screen shot and links to your found bug 🐛

Ask a question

If you've exhausted the above FAQs and docs, have posted a bug and still you have an issue... then please post here.

Fill out my online form.

Privacy & Policies

If you're looking for our Privacy and Policies you can find them here

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